Effective 18 July 2026
This policy explains when fees for States Agent services can be refunded. It works alongside our Terms of Service and Service Agreement. Because much of what we do is filed with, or paid to, government agencies, some fees cannot be recovered once work begins.
State filing fees and other government charges are passed through at cost and paid directly to the relevant agency. Once a filing has been submitted, these fees are non-refundable, because the state does not return them to us. This applies regardless of the outcome of the filing.
For company formation, foreign qualification, amendments, EIN, BOI, and similar one-time services, our service fee is fully refundable if you cancel before we begin preparing your filing. Once we have started the work or submitted the filing to the state, the service fee is earned and non-refundable, and any state fee already paid cannot be returned.
The registered-agent fee is fully refundable if you cancel before we place the agent on file for your entity. Once the agent is active on the state record, the annual fee is non-refundable, because we commit the full service year to our fulfilment provider on your behalf when the agent is appointed. You can cancel at any time from your dashboard to stop future renewals; cancelling does not by itself remove the agent from the state record, so you must appoint a replacement as the state requires.
Recurring services renew automatically each year at the price you signed up at. You can disable auto-renewal or cancel from your dashboard before the renewal date to avoid the next charge. Once a service period has begun, the fee for that period is non-refundable, but you will not be charged again after you cancel.
Address, mail-forwarding, and similar add-on services are non-refundable once the service period has started, since the address and handling are reserved for you for the period.
If you were charged in error, charged twice, or charged for something you did not order and we have not yet performed, we will refund that amount in full. Contact us and we will correct it promptly.
Email support@statesagent.com with your order reference and the reason for the request. We aim to respond within three business days. Approved refunds are returned to your original payment method.
If you have a concern about a charge, please contact us before opening a dispute or chargeback with your bank, so we can resolve it directly and quickly.
We may update this policy; material changes will be posted here with a new effective date.
States Agent is not a law firm and does not provide legal advice. Questions: support@statesagent.com.